How we handle your information

Who we are

My Captive Journey is run by Tunstall Associates Pte Ltd, 9 Sengkang Square, Singapore. Paid only by the buyer. No money from insurers, brokers, captive managers or regulators.

What we collect, and when

• Your answers to the questions. They stay in your browser tab while you answer. They are not sent to us unless you ask for the PDF or buy.
• Your work email. Only if you ask for the PDF, buy, or send an enquiry. We use a one-time code to check it.
• When you ask for the PDF, we keep your score, the label, which set of questions you answered and the date, with your checked work email. We do not keep your answers.
• If you buy, we keep your email, the organisation name if you give one, your answers and your order. Steve Tunstall reads them to prepare and review your pack.
• If you send an enquiry, we keep your name, email, organisation (if given) and message.
• Payment details. Card details go straight to Stripe. They never touch our servers.
• Anonymous usage counts. Only if you accept analytics cookies. See Cookies.

What we do with it

We do not sell your information. We take no money from insurers, brokers, captive managers or regulators, and we do not pass your details to them.

• Work out your score and show your result.
• Send you the emails you asked for, and follow-up emails about your result and how we can help. Tell us at gretchel@tunstallasc.com if you would rather not receive them, and we will stop.
• Prepare and review your pack. Steve Tunstall reads it before release.
• Reply to your enquiry.

How long we keep it

We keep order records, packs, enquiries and PDF records until you ask us to delete them. When you ask, we delete your personal data and keep only the amount and dates of any payment, for our accounts. We cannot delete an order's data while a paid pack is still owed to you.

Who helps us run this

We use Google Firebase and Google Cloud (hosting, sign-in, and a database located in Singapore), Stripe (payments), and Postmark (email delivery). These providers process information for us to run the service.

Your choices

You can ask to see, correct or delete your information by emailing gretchel@tunstallasc.com.